Before using the Riverland on the Verge VR experience, you will need to read the following, fill in your contact details and submit the form by tapping the Submit button.
Please refer to the safety documentation at the following links.
The Riverland Wine Industry Development Council Incorporated (ABN 49 007 478) (Riverland Wine) is offering free use to visitors to the Host Venue of the Oculus Quest Virtual Reality Headset including the Equipment and Software (VR Display), with the understanding that the Host Venue will host the virtual reality experience called “Riverland on the Verge” (VR Experience).
This User Agreement (Agreement) applies to your use of the VR Display and participation in the VR Experience.
I understand that my use of the VR Display is conditional upon my acceptance of the terms of this Agreement.
1.3 If you do not agree to us handling your Personal Information in the manner set out in this Policy we will not be able to provide our services to you and you should not provide us with any Personal Information.
1.4 Our Data Breach Policy forms part of this Policy and sets out our approach to any data breach.
2.1 We follow the definition of Personal Information given in the Privacy Act:
“Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
3.1 The Personal Information we may collect, hold and process about you depends upon how you interact with us. This information may vary depending on our specific needs of Riverland Wine, however, it may include your:
3.2 In some circumstances we may also be required to collect and hold Sensitive Information. According to the Privacy Act, Sensitive Information includes but is not limited to Personal Information, health, racial or ethnic origin, political opinions, membership of a political association, professional or trade association or trade union, religious beliefs or affiliations, philosophical beliefs, sexual orientation or practices, criminal record, biometric information that is to be used for certain purposes. We will generally only collect Sensitive Information if you have a medical incident at our venue, or if we are required to record your criminal record or association with outlawed organisations. In all cases, we will treat your Sensitive Information appropriately and with respect.
4.1 We collect Personal Information:
5.1 We store your Personal Information digitally and in hard copy (unless legally required to retain in hard copy format). All hard copy material is secured onsite at the Loxton Research Centre 1801 Bookpurnong Rd Loxton SA 5333.
5.2 All digital material is secured using password protected computers and databases. Any digital transfer of Personal Information is via secure channels such as HTTPS where possible, and user passwords are encrypted using a one-way hash.
5.3 Any database we manage is only accessible through a local network connection. All confidential documents are securely shredded by a third party provider after storage is no longer necessary or required for our purposes.
5.4 We primarily use data storage providers located inside Australia. However some data may potentially be stored overseas, most likely the United States, due to the use of third party services from businesses that originate in the United States, such as Amazon Web Services. Where appropriate, Riverland Wine has agreements with its storage providers to keep all Personal Information they store secure, using reasonable and appropriate security methods.
5.5 We conduct regular audits of our compliance with this Policy and the Act to ensure that our privacy framework is in line with industry best-practice.
6.1 We collect Personal Information for a number of reasons, including:
6.2 Our use of Personal Information may extend beyond the uses described above in clause 6.1, but will be restricted to purposes that we consider to be related to our functions and activities.
7.1 If we collect Personal Information, we may:
8.1 We may use your Personal Information to communicate directly with you to promote our Mission and Vision.
8.2 We use direct marketing to provide you with information about our services and activities that we believe you may be interested in.
8.3 If you receive direct marketing material from us, and do not wish to continue receiving it, please contact us by any of the methods stated in this Policy, asking to be removed from all future direct marketing programs. Once we have received your opt-out request, we will remove you from our direct marketing programs as soon as reasonably practicable.
9.1 When you access our website or social media channels, or when you use our services and Products, we may receive information about you via automated methods, including (but not limited to) use of a ‘cookie’, a ‘pixel’ or from analytics software.
9.2 These are tools that our web server may direct your traffic to, send to your computer, or embed on a website, when you visit our website. These tools help us provide services and Products to you, and to recognise when you re-visit the website, serve you customised content and to optimize your experience.
9.3 We generally don’t collect Personal Information through the use of these tools, though we may be able to access your IP address and information about what your computer technology is when using analytical software.
9.4 You may be able to change the settings of your browser so that Cookies are not accepted generally or that you are provided with options to accept or reject them as they are sent to your browser.
10.1 Riverland Wine is a South Australian based organisation however our data may be stored in cloud back up software (such as MS Outlook 365, Dropbox, Google Drive and Salesforce) which may be potentially be stored overseas, most likely in the United States of America. For more details, please refer to paragraph 5.4
10.2 We may upload images and / or footage to our social media accounts of website from time to time. The social media accounts and website may be hosted on an overseas server. Where applicable, in the event that your information is sent overseas, we will use our best endeavours to ensure that any overseas supplier will keep all Personal Information secure.
11.1 You may request access to the Personal Information that we hold about you by contacting us. Upon receiving an access request we may request further details from you to verify your identity.
11.2 We reserve the right not to provide you with access to Personal Information if we cannot verify your identity to our reasonable satisfaction. An administrative fee may be charged to cover our costs in providing you with access to your Personal Information. This fee will be explained to you before it has been incurred.
11.3 We will respond to your access request within a reasonable period of time by:(a) providing you with access to your Personal Information;(b) rejecting your access request, and providing you reasons for this rejection.
11.4 Access requests may be denied where:(a) we believe your request is frivolous or vexatious;(b) we are entitled to reject a request by law;(c) we are unable to verify your identity; or(d) you have not paid the administrative fee (if any).
11.5 If you believe that the Personal Information that we hold is inaccurate or otherwise requires correction, you may send us a correction request by contacting us. We will review your Personal Information and respond to the request within a reasonable period of time.
We will only keep your Sensitive Information whilst you consent to us doing so, or if we are required to by law or to protect a legal right. If you want us to delete your Sensitive Information you may request we do so in writing. This may, however, limit our ability to serve and assist you.
When contacting us, you can do so either anonymously or by using a pseudonym. If you do so, we may not be able to provide you with accurate or useful information, and you may not be able to access a full range of our services. Further, we may not be able to investigate incidents or complaints you have made.
15.1 If you have a question or complaint, you can raise it with us by:
Email: firstname.lastname@example.org; or Post: Executive Chairperson
Loxton Research Centre 1801 Bookpurnong Road LOXTON SA 5333
15.2 We take all complaints seriously and will respond to you within a reasonable period of time, usually 30 days, unless we consider your complaint to be frivolous or vexatious or if we are unable to verify your identity.
15.3 If you are not satisfied with the way we have handled your complaint, you can make a complaint to the Office of the Australian Information Commissioner at http://oaic.gov.au.